Auto Repair: THE VERY BEST Ten Mistakes Made By Your Mechanic
Auto Repair Financing
Auto Repair: HOW DO They Screw Up An Petrol Change?
"It's all about beating the time clock." This quotation originates from a sensible old service supervisor, advising me how to maximize my income as a flat-rate specialist. If you've ever wondered why your vehicle doesn't get fixed correctly, or all of your concerns weren't attended to, you can blame, in part, the flat-rate pay composition.
Flat-rate simply means that your auto technician is paid a set fee for a particular repair, regardless of how long the repair actually needs. In other words, if your car needs a drinking water pump, which compensates two time of labor, and the auto mechanic completes the job in one hour, he gets paid for two.
In theory, this can work to your advantage. If the job takes longer, you still only pay the "predetermined" labor amount. In THEORY, not reality!
The flat-rate pay structure is designed to drive productivity. It's very effective. The flat-rate pay system promotes technicians to work hard and fast, but it does not promote quality.
In terms of getting your car fixed accurately, the flat-rate pay composition has disastrous results. Flat-rate technicians are constantly looking for shortcuts to overcome the clock to be able to maximize the amount of hours they costs. Experienced flat-rate technicians can costs anywhere from 16 to 50 hours in an 8 hour day.
It's these shortcuts and the breakneck rate at which level rate technicians work that bring about some of the most idiotic mistakes. Within the rapid-fire pace of any shop I've witnessed technicians start engines with no oil. I've seen transmissions dropped, smashing into little pieces onto the shop floor. And I've seen autos driven through bay doors--all in the name of "beating the time clock."
Flat-rate technicians can get quite elaborate with shortcuts. The best was the execution of your 6-foot-long 2-by-4, which was placed under the engine unit for support while a motor mount was removed. It made employment predetermined to adopt 1.5 hours achievable in twenty minutes. A win-win, right? The tech makes extra cash; you get your vehicle back faster.
Actually, in many cases the keeping this 2-by-4 ruined the oil skillet. Moreover, it brought on the car, your car, to balance precariously 6 legs in the air, while the technician manipulated the automobile lift to access your engine support.
This tactic was abruptly discontinued whenever a technician's 2-by-4 snapped leading to the automobile to crash nasal area down onto the concrete floor.
Sometimes the shortcuts create very subtle disruptions, which create problems overtime. An instant example: a vehicle had its transmitting serviced with a new filtration system, gasket, and fluid. During the method, the technician was able to save time by bending the transmitting dipstick tube somewhat, to be able to get the transmission pan out faster. The automobile was reassembled, and the technician re-bent the tube back to place and off it went--no worries....
Six months later, the vehicle went back with an intermittent misfire. The engine wasn't working on all cylinders. After comprehensive diagnostics, it was discovered that the transmission dipstick tube acquired chaffed through the engine harness, intermittently grounding out an injector. Hmm, that's peculiar. Don't usually notice that.
The high-speed environment and the next shortcuts demonstrate the devastating effects of the flat-rate, sales-driven pay structure on the quality of car repairs.
No surprise even an engine oil change gets screwed up!
The poor quality of work motivated by the level rate pay composition is disconcerting enough. Alas, it doesn't stop here. The negative effects of flat-rate get exponentially worse, as it opens "wide" the door to rip you off!