Auto Repair: How Can They Screw Up An Essential oil Change?

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Auto Repair: How Can They Screw Up An Essential oil Change?

"It's about beating the clock." This quotation originates from a wise old service director, advising me on how to increase my income as a flat-rate technician. If you've ever wondered why your vehicle doesn't get set correctly, or all of your concerns weren't tackled, you can blame, partly, the flat-rate pay structure.

Flat-rate simply means that your auto mechanic is paid a flat fee for a specific repair, regardless of how long the repair actually will take. Quite simply, if your vehicle needs a normal water pump, which will pay two hours of labor, and the auto technician completes the work in a single hour, he gets payed for two.

In theory, this may work in your favor. If the job takes longer, you'll still only pay the "predetermined" labor amount. In THEORY, not reality!

The flat-rate pay composition is designed to drive productivity. It's very effective. The flat-rate pay system induces technicians to work hard and fast, but it generally does not promote quality.

In terms of getting your car set effectively, the flat-rate pay composition has disastrous results. Flat-rate technicians are constantly looking for shortcuts to conquer the clock to be able to maximize the amount of hours they bill. Experienced flat-rate technicians can expenses from 16 to 50 hours within an 8 hour day.

It's these shortcuts and the breakneck speed at which even rate technicians work that result in some of the most idiotic mistakes. In the rapid-fire pace of a shop I've witnessed technicians start engines with no petrol. I've seen transmissions fallen, smashing into little pieces onto the shop floor. And I've seen automobiles driven through bay doors--all in the name of "beating the time clock."

Flat-rate technicians can get quite intricate with shortcuts. The best was the implementation associated with an 6-foot-long 2-by-4, that was positioned under the engine unit for support while a motor unit support was removed. It made a job predetermined to consider 1.5 time achievable in twenty minutes. A win-win, right? The tech makes extra cash; you get your vehicle back faster.

Actually, oftentimes the placement of this 2-by-4 damaged the oil skillet. Moreover, it brought on the car, your car, to balance precariously 6 legs in the air, as the technician manipulated the car lift to access your engine support.

This tactic was abruptly discontinued when a technician's 2-by-4 snapped causing the automobile to crash nose area down onto the concrete floor.

Sometimes the shortcuts create very simple disruptions, which create problems overtime. A quick example: a vehicle had its transmitting serviced with a new filtration, gasket, and smooth. During the method, the technician was able to save time by bending the transmission dipstick tube somewhat, to be able to get the transmission skillet out faster. The automobile was reassembled, and the technician re-bent the tube back to place and off it went--no problems....

Six months later, the vehicle came back with an intermittent misfire. The engine wasn't jogging on all cylinders. After comprehensive diagnostics, it was learned that the transmitting dipstick tube acquired chaffed through the engine motor harness, intermittently grounding out an injector. Hmm, that's odd. Don't usually notice that.

The high-speed environment and the subsequent shortcuts demonstrate the devastating ramifications of the flat-rate, sales-driven pay structure on the grade of car repairs.

No think about even an essential oil change gets screwed up!

The poor quality of work inspired by the even rate pay structure is disconcerting enough. Sadly, it generally does not stop here. The negative effects of flat-rate get exponentially more serious, as it starts "wide" the door to rip you off!

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